There is no better way to explain the importance of customer service and your relationship with a customer, then through a few words by Sam Walton, the founder of Wal-Mart, “There is only one boss: the customer. They can fire the whole company, simply by spending their money somewhere else.”
Here are 10 simple things to keep in mind about what the customers would like you know about them.
Remember, your customer doesn’t care about how much you know until they know how much you care. The first step is trust, which can be achieved through engagement.
What are you and your organization doing to build trust with your customers and keeping them loyal?